If you are not at home to receive your parcel, the delivery person will usually leave a note with which you can collect your parcel from the post office. You can also check the location of your parcel on the DHL website using our track & trace code. If you have not received a code, simply send us your order number and we will send you your tracking code. Normally it takes DHL about 2-3 working days to deliver your parcel. However, if there are public holidays or a weekend in between, delivery may be delayed by one or two days......
All parcels are packed and sent discreetly. The package will look like any other. Only your address and a return address will be printed.
No, we do not currently have a shop in the Netherlands. Only our warehouse and shipping department are located in Doetinchem in the Netherlands..
If for some reason you still haven't received a reply from us, please check your junk folder first. We usually reply to all emails within 24 hours. Please remember that our warehouse and shipping department are closed on weekends. Emails sent on Friday afternoon may not be answered until Monday morning.
If you have ordered your first 5 orders via prepayment and we do not notice anything negative, it should already be possible for you to place your order via invoice with the fourth order. If this should not work, please write us an e-mail with the request to change to "invoice payer".
If you want to become an affiliate, you first have to register in our affiliate account. Then send an email to: [email protected]. Depending on your monthly order volume, we will then determine a percentage of your earnings from your sales, which will be automatically transferred to your account on time.
In this case too, please send an email to Affiliate Support: [email protected] and we will get in touch with you.
Then please contact our support: [email protected], here you will get information and conditions. As a wholesaler, you have access to your own shop area with special prices. Orders placed through our shop will be packed and shipped immediately. We are happy to receive further questions and suggestions. Please send us an e-mail to: [email protected]
We offer you a lot of different payment options in our online shop! Prepayment: You transfer X amount to us, which we credit to your customer account and you receive your goods and you will receive your goods immediately after we have received your payment. on Account: Payment on account is currently reserved for our regular customers. As a regular customer your parcel will be dispatched by us as quickly as possible, usually on the same day. You can become a regular customer when your fifth delivery has gone through smoothly and via prepayment or cash on delivery. cash on delivery. If you want to become a regular customer, just contact us.